Terms & Conditions

  1. Please read this document carefully as it will tell you everything you need to know about the terms on which we will deal with each other when you have accepted our quotation to install or upgrade central heating in your home.
  2. The quoted price is valid at the time of quotation but may have increased if your order is placed after 28 days and is subject to installation taking place within 90 days of the contract date.
  3. We have quoted the cost of upgrading your central heating as set out on the quotation form. Once you have accepted this quotation, we agree to install the central heating on the terms set out in this document. This does not affect your statutory rights.
  4. There will be an additional charge for any variations or additions to the work which you ask for or which we find to be necessary whilst we are doing the work and which could not have been identified when we gave you the original quotation. In such a case, we will explain to you the reasons for the extra work and let you know in advance what the extra cost will be.
  5. The time estimate provided for commencing and doing the work is our best estimate, and we will make every effort to complete the work on time. However, we cannot be held responsible for delays due to weather, or any other circumstances beyond our control (including but not limited to availability of parts). In this case we will agree an alternative date with you.
  6. The quoted price does not include the cost of removing any dangerous waste material, such as asbestos, which could not have been reasonably foreseen when we gave you the original quotation and which we become aware of only when doing the work. Such work will be at extra cost.
  7. If you are a tenant, you may need your landlord’s permission to carry out the work covered by this quotation. We will assume that you have obtained such permission. We will not have any liability for any loss or damage however arising from failure to obtain such permission.
  8. We may require you to take up all or some carpets and floor covering, including tongue and grooved, parquet hardwood, rubber or tiled floors, before we start the work and we will give you as much notice as possible if we need you to do so. In such a case, it will be your responsibility to replace the flooring when the work is completed. You may decide to call a specialist contractor to do this work for you.
  9. We will take all reasonable care to carry out the work without causing damage to your home, and will make good plaster work where necessary but you accept that the installation (including removing or dismantling existing fixtures and fittings) may cause damage. Following our work redecoration may be needed. This is your responsibility.
  10. Whilst every effort is always made to work carefully, we cannot take responsibility for building fabrics of unsound condition such as plaster, brickwork and ceilings that fail during normal careful work activity.
  11. Where we need to connect new equipment to your existing central heating system, we will not accept liability for the cost of repairing or replacing parts of your existing system, which occurs due to faults in that system. Nor will we accept liability where your central heating system does not work properly because your water supply becomes inadequate or the water pressure is variable.
  12. We cannot take responsibility for any breach in existing pipe work or damage caused thereby which occurs after we have installed, upgraded or repaired an appliance or carried out a power flush, that is a result of the old pipe work not being of sound condition.
  13. Ventilation provisions will be in accordance with current Gas Safety Regulations and Codes of Practice. Ventilation apertures must, under no circumstances be removed or in any way obstructed.
  14. The gas and water piping will be in approved tube, jointed and supported in line with industry accepted good Practice. Water piping installed below ground floor or in roof spaces will be insulated where accessible. Piping will be concealed as far as possible and practicable but this will be at our discretion.
  15. We will not accept liability for damage, that has not been excluded elsewhere within this agreement, unless we this is caused by our negligence.
  16. We reserve the right to use contractors.
  17. We reserve the right to cancel the contract.
  18. All work is guaranteed for 6 months, however new appliances and parts are covered by the manufacturers warranty. This does not affect your statutory rights.
  19. We reserve the right to request a deposit payment prior to us starting work. The charge for the work (excluding any initial deposit) is payable in full upon completion of the work and we reserve the right to charge interest on any overdue sums at a rate of 2% above the Barclays Bank base rate in place from time to time from the date any sums become due until full payment.
  20. We confirm that any personal information you give us will be dealt with in accordance with the Data Protection Act 1998 and that we will only use this information to fulfil our obligations under this agreement, maintain our company records and inform you of any products or services that may be of interest to you and you consent to such use.
  21. This agreement shall be governed by the laws of England and Wales and you consent to the exclusive jurisdiction of the English courts.
  22. All goods remain the property of ‘The Gas and Heating company’ until full payment is received.